Cassells Animal Hospital at 1070 Cassells Street in North Bay, Ontario

Reviews about Cassells Animal Hospital

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  Your family pet is in great hands at Cassells Animal Hospital. Such a terrific team of caring, compassionate & knowledgeable people. Excellent customer service; they take the time to speak with you! Never once have I felt that they are in this for the money, it's easy to see that they simply care about the well-being of your family pet. I can't say enough great things about these people! Keep up the great work!
  by Ronda Jalbert

  December 14, 2016
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  I gave this animal clinic one star because the dogs that they see would be a lot more compassionate and kind. Shamefully, they show their true colors before I turn over my service dog for them to do surgery on her on Thur. I was really lucky, God was on my side because they turned away my service dog who severely broke two of her toes on the top of her foot while running at university on Tue Sept 26. two days before her surgery with them. I was given an appointment for 9.30 to get her in to be seen .I was 20 mins late driving from Sudbury Ont through countless constructions and called a half hour prior to let them know that I am trapped in traffic with a dog crying and groaning in pain. But they told me that I should not bother to come in because I will impede on someone's time. Really!!! Yes !! dont bring in a service dog with two badly broken toes and in severe pain. I was floored because the dogs would have given up their spots. I have been to this clinic before and they made me wait . However, I took the dog anyway and they turned us away. Yes ! turned me away because other clients will have to wait they said "you were twenty mins late" I was coming from Sudbury with a crying dog that could not put her foot on the ground . Standing in the parking lot ,one of the patrons saw us and called another vet for my service dog. We found out then that her toes were badly broken. Who does this ?Cassells Animal clinic. The manager is so dump, she said to me in my distress we dont give away free service here. Who asked her for anything free, beg,borrow or steal. I pay a lot of money to the other vet because the dog had to be put to sleep for the x-rays. These people are very a coldhearted bunch, but there is one of the vets that i see regularly, she seemed okay. But its frightening that My dog was suppose to do surgery dog here if she did not break her toes two days prior. I am lucky. because my dog might not be alive if they did her surgery. Not even in Toronto they dont turn away sick and injured animals. Get some heart for Christ sake!!!! You need a near death to know KINDNESS and compassion!!!
  by Nashuwa Renee Miller

  December 08, 2016

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